Overview
DACK is a guest application and a powerful operator portal to control, customize and manage guest experience, from messaging, verification, check-in / check-out, digital guide books, smart home integrations, and more. Dack can also easily be set up and integrated with your existing tools such as PMS, guest services, workflow management, and smart locks.
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Pricing
DACK Pricing Summary
- Tiered pricing based on the number of listings.
- One-time onboarding fee: $500.
- 60 day penalty free cancelation.
Recommended For the Following
Individual Self-Managing Property Owners – Yes, although DACK is a high-end offering and it is likely best utilized by property owners who can justify the expense.
Property Managers and Co-hosts – Yes, DACK scales well and is designed to support the needs of both property managers and co-hosts.
Features
DACK is a stand-alone app that must be downloaded by your guests.
Features:
- Digital Key and Key Codes: Manage and automate guest access to your property. (see smart lock integrations below)
- Digital Guest Guide: Provide your guests with important information about your property
- Contactless Check-in and Checkout
- Reservation management and Re-booking
- In-app User Controls for Smart Home devices
- One Touch Wifi – Guests can connect to the property wifi through the DACK app with one touch. You can require registration to use WiFi and eliminate the need to subscribe to special routers or additional tech.
Guest Messaging:
- SMS or email messaging is available.
- Post and mid-stay reviews can alert you of issues before guests leave a review on the OTA platforms.
Upsells:
- Reservation add-on features such as early check-ins or late checkouts and experiences from third-party vendors can be sold to guests directly from the DACK app.
- There is a 7% commission to DACK and a 3% to Stripe processing fee on all upsells.
PMS Integrations
- Guesty
- Hostaway
- Booking Automation
- OwnerRez
- Track
- Escapia
- Mews
- Streamline
- MyVR
- Uplisting
- Hostfully
- iGMS
- Hospitable
- LMPM
Smart Home Integrations
- SmartThings
- Yonomi
- RemoteLock
- PointCentral
- Samsung
- Phillips
Smart Lock Integrations
- August
- Yale
- Salto
- Schlage
- Dormakaba (Kaba)
Thermostat Integrations
- Ecobee
- Honeywell
Noise and Occupancy Monitoring Integrations
Setup/Onboarding – Dedicated customer success manager during onboarding.
Customer Service: Via knowledge library, webchat, and email.
Pros
- DACK replicates the professional experience of hotel apps for guests.
- Bundles multiple solutions into one subscription:
- digital guest guide
- smart home management
- smart lock management
- concierge (upsells)
- At the time of publication, there are mixed reviews for users' experience with the app, but it is currently rated 4.8 out of 5 stars with 392 reviews.
Cons
- Utilizing some third-party integrations such as RemoteLock and NoiseAware will require additional individual subscriptions.
- DACK positions itself as a high-end service and is priced accordingly.
- DACK takes a 7% commission and 3% merchant service fee on all upsells purchased through the app.
Customer Reviews
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