Features

Boarding Pass

• The Boarding Pass is a web app used by guests that can be customizable to fit your brand.
• You can create custom guest verification rules based on which platform the reservation came from. Airbnb guests can have one screening process, while Booking.com can have another. Enso Connect offers 3 guest verification partners:
  • Autohost
  • Partee
  • Superhog
  • *Additional screening fees may apply from the partner companies.
• Rental Agreement – Guests can view and sign your rental agreement and rules within the Boarding Pass.
• Security Deposits and Damage Waivers – Set rules to automate the collection and release of security deposits, holds, or damage waivers.
• Remote check-in – With a wide range of smart lock integrations, you can completely automate guests’ access to your property (see below for smart lock integrations).
• Use “If This Than That” technology to configure when guests receive access to their check-in instructions. For example, create rules that prevent check-in instructions from being sent until the rental agreement has been signed and the security deposit has been collected.
• Digital Guest Guides – A full-featured digital guest guide allows you to share important information about your property, reduce questions, and help guests live like locals. You can create multiple variations of your guide to create a hyper-personalized guest experience. For example, you could create seasonal versions that guide your guests to activities and venues relevant to that time of year. Videos can be included in your guide.
• Key Boarding Pass information can be saved to Apple Wallet for offline use.

Unified Inbox and Guest Communication

• Send and receive email, SMS, WhatsApp, and Airbnb messages from the Enso Connect inbox.
• Messages can be scheduled and automated.
• Send Airbnb and channel messages directly from the Enso Connect inbox (available with Guesty, Hostaway, and BookingSync).
• You can purchase a phone number to send and receive SMS messages to your guests or use one your brand already has. *Additional fees may apply.
• Automate Whatsapp messages with templates.
• AI messaging features can detect a guest’s mood and customize messages appropriately.

Concierge 

Affiliate Links and Local Services – Earn affiliate commissions when you connect your guests to the local vendors and services they need. Examples of affiliate programs available include:

• • Alfred
  • BabyQuip
  • UberEats
  • Instacart
  • Lyft
  • Bolt
  • The Host Co.
  • Mount
  • Spareplace
  • Local tour and attraction operators (you must source these relationships)
  • And many more.

Direct Bookings

• Direct links from the Boarding Pass directly to your website so guests can easily rebook with you.
• Direct links to your social channels.

Contactless Check-out:

• Guests checkout via the boarding pass.
• Notification is sent once guests have left.
• Guests can leave reviews directly through the Boarding Pass.
• Promote late checkout upsells.

CRM – Customer Relationship Management

• Enso Connect gathers guests’ data and preferences during the check-in process and over the course of their stay.
• Guests can be segmented according to their purpose for travel, purchases, and sentiment.
• Use this data to create hyper-focused marketing campaigns.
• Metrics data such as booking channels, lengths of stays, cancellation patterns, purchases made, sentiment, conversations, etc. can be pulled to inform your marketing decisions.
• Data is exportable to other tools like Mailchimp, Hubspot, or other CRMs.

PMS Integrations: 

• BookingSync
• Guesty
• Hostaway
• Mews
• Streamline
• Hostfully
• Lodgify
• LMPM

Smart Lock Integrations:

• Schlage
• Salto
• Yale
• August
• Nuki
• Igloohome

Customer Support – Via chat support, and email.