Hospitable
Hospitable
Hospitable is a relatively new PMS that has developed a reputation for being easy to set up and use. Its automated messaging features are a particular strength.
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Pricing
25% Discount for your first 3 months of Hospitable
Tiered pricing is based on category and the number of active properties. *Only pay for additional property with check-ins in the past 30 days.
Host
- $29/month for 1 property, plus $10 for an additional active property
- Maximum of 2 properties
Professional
- $59/month for 2 properties, plus $15 per additional active property
Mogul (coming soon)
- $99/month for 3 properties, plus $30 per additional active property
Hospitable Direct – Add-on Direct booking website service. 2 plans are available (see Features section below). A monthly per-property fee and a percentage transaction fee for each direct booking reservation.
Recommended For The Following
Individual Self-Managing Property Owners – Yes. Hospitable can be used as a stand alone PMS in connection with a few key integrations.
Property Managers and Co-hosts – It depends. Co-hosts and those who only manage a handful of properties could make Hospitable work by choosing the right companies to supplement their tech stack. This may be a good option for those who want an easy to set up and easy to use PMS.
Compared to other enterprise-level property management software though, Hospitable is missing features such as owner statements, robust reporting, and automated rental agreements that would make it a good fit for larger property managers and co-hosts. Features such as the ability to easily connect other owners’ Airbnb accounts to a Hospitable account, and the ability to create email aliases make it apparent Hospitable is seeking to strengthen their hand in this arena and it is worth watching to see what new features they roll out.
Features
Unified Inbox From All Connected OTAs – Yes
Unified Calendar From All Connected OTAs – Yes
Unified Quote Management For All Connected OTAs – Yes
Rate Management For All Connected OTAs – Yes, you can customize:
- Rates
- Fees
- Discounts
- Mark-ups
Channel Management for the Following OTAs – Sort of.
- Reservation information is managed for Airbnb, Vrbo, and Booking.com to prevent double bookings, but Hospitable users will need to manage listing descriptions, photos, and details for VRBO and Booking.com through each of those platforms instead of only through Hospitable. This can be tedious if you are connected to Airbnb, VRBO, and Booking.com because you will have to update the information in three places instead just through the PMS.
Setup Service –
- DIY
- Customer support available via:
- Chat
- Scheduled Zoom call
- Video tutorials
- Support documentation library
Payment Processors – Users who are subscribed to the Direct Basic plan have the ability to connect Stripe accounts to Hospitable so they can accept payments for direct bookings.
Accounting – Yes, but limited to exporting of reservation financials via .csv files.
Trust Accounting – No
Cleaning and Maintenance – Yes, automated messaging to teams regarding reservations and individual login for team members. iCal export can connect your Hospitable calendar to other property care and maintenance solutions.
Reports – Yes, basic reports can be exported as .csv files.
Channel-Specific Promotions – Yes, Airbnb only.
External Website integration – Yes, through a booking widget that can be embedded on your stand-alone website.
Internal Website Builder – Yes, this is an add-on feature for an additional fee. Hospitable has multiple website templates that users can use to quickly create a direct booking website. Website content creation is simplified by pulling listing information automatically from your Airbnb listings.
Users can select from two plans, Direct Basic and Direct Premium.
- Direct Basic
- Users connect their own Stripe account, you are the liable Merchant of Record, you will need to calculate lodging taxes and add them to your properties, and you are also liable for cancellations, refunds, and chargebacks.
- Direct Premium
- Hospitable serves as the merchant of record for your direct booking reservations and will send reservations to any bank account you link. Payouts are typically sent within 24 hours after check-in.
- Sales and lodging taxes are automatically calculated and collected.
- Integrated guest vetting through Autohost and US$5M worth of damage protection through Superhog at no additional cost.
Email Service Provider Integration – Mailchimp
Review Aggregation from OTAs – Airbnb only
Guest Messaging – Yes, this is one of Hospitable’s best features because of its ease of use and reliability. Customizable message templates are provided. Messages can be automatically personalized for your guests and message delivery can be scheduled. Airbnb and Vrbo guests receive their messages through the Airbnb and Vrbo messaging platforms. Messages sent and received through the OTA platform are important if issues arise during the stay and you need to contact OTA customer support.
Guest ID Management – Not built in, but available via integration with Autohost for hosts with more than 25 properties.
Automated Rental Agreements – Not built-in, but available via integration with Autohost for hosts with more than 25 properties.
Digital Signatures for Agreements – Not built-in, but available via integration with Autohost for hosts with more than 25 properties. A work around can be created by using tools such as Docusign or HelloSign, but it will lack automation.
Internal dynamic pricing tool – No.
External dynamic pricing integration – Yes, via integrations with
Security Deposits – Yes, Airbnb only.
Guest Damage Insurance – No, but available via integration with Autohost for hosts with more than 25 properties.
Guest Vetting – Not built-in, but available via integration with Autohost for hosts with more than 25 properties.
Mobile App – Yes
Smart Home – Yes, via SmartThings integration
Bookings Direct from Facebook – No
Smart Lock Integration – Yes.
Upsells and Add-ons – Yes, guest can be offered extended stay, early check-in, and late check-out based on calendar availability.
Property Management Features
- Invoicing – No
- Property Management Reports – No
- Owner Login – Yes
- Owner Statements – No
Customer Service Via –
- Web chat
- Scheduled Zoom calls
- Video tutorials
- Customer support library
Additional Features: Individual logins can be created for cleaning and maintenance team members.
Pros
- 14 day free trial.
- Hospitable is intuitive and easy to set up. This draws a lot of users to Hospitable.
- Guest messaging is reliable, and sends messages to Airbnb, VRBO, and Booking.com guests through their OTA messaging platforms. There are many hosts who use Hospitable strictly for their messaging feature and manage other aspects of their business through another PMS they run parallel to Hospitable.
- The Bad Guest Review Feature: This feature lets hosts write a bad review for poor guests that is automatically posted 20 seconds before the review window expires. As a result, hosts can write an honest review without worrying about a retaliatory review from the guest.
- Hospitable is in a growth and innovation phase and have been adding new features and integrations quickly.
Cons
- Property managers might not find all the features they require.
- The direct booking website feature is a subscription add-on.
- Limited integration partners by comparison with other PMS. *iCal calendar can be exported to connect with additional STR-related companies.
- Hospitable users will need to manage listing description, photos, and details for Airbnb, VRBO and Booking.com through each platform individually instead of only through Hospitable. This can be tedious if you are connected to Airbnb, VRBO, and Booking.com because you will have to update the information in three places instead of one.
Customer Reviews
Give More Than You Take. If you have experience with this product or company, please share your knowledge with the STR community.
5
Pros
If you need a great tool this is it! From the ease of set-up to the great email letters to the ability to create your own emails this is the software for you.
Cons
It does not interface with direct booking sites at the moment.
Comments
This is the best software on the market for your reservations and guest emails,
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