Plum Guide
Overview
Plum Guide offers a curated collection of the world’s best luxury homes, villas and residences.
Meticulous quality control and personal MatchMaking service means guests can rely on them to take the hassle and worry out of choosing and booking a trusted homestay solution.
In a Hurry? Wanna Skip the Wordy Parts?
Pricing
Host Service Fee:
3% plus any local and sales taxes, with every booking. The service fee allows Plum Guide to offer a concierge team that can guide guests towards your home, a dedicated Plum Host Team that offers support in making your home more sellable, as well as customer support.
One-Time Joining Fee:
£300 per listing which is deducted from the revenue of your first guest booking. This covers the costs for your listing curation and setup, which includes editorial style copy and naming from our expert curators, a visit from one of our Home Critics as well as a photoshoot if we deem it necessary. Should you never get a booking then you won’t be charged.
Recommended for the Following
Individual Self Managing Property Owners – Yes
Property Managers and Co-hosts – Yes
Features
How do properties join?: Apply to become a host on the Plum Guide website.
Can any property join?: The property must undergo a home critique review.
Fee to Host: A service fee of 3% plus any local and sales taxes with every booking. And a one-time joining fee of £300 per listing from your first guest booking
Fee to Guest: Unknown
Do they offer liability insurance? No.
Do they offer damage insurance? No. Upon booking, guests agree with Plum Guide’s Terms of Service, which state that they’re responsible for any damage. In the event of damage, you must notify Plum Guide and the guest within 48 hours of checkout. In appropriate cases, they will seek to charge the guest’s payment card.
Do they collect a security deposit? No. The use and collection of a security deposit is entirely the host’s decision.
Guest Verification: Hosts have the option to require ID verification for guests via Onfido if they choose to enable instant book. Additionally, almost 75% of Plum Guide bookings are made through their Matchmaking service, which means someone from the Plum Guide team has personally communicated with the guest.
Is there dedicated customer support for the host? Yes.
How does the host get paid?
- You should receive your payment on the Friday after the guest’s check-in, following a grace period of 24 hours. You’ll have your payment between 1 and 8 days after check-in through Hyper-wallet, a purpose-built payout platform that allows hosts to receive compensation.
Additional Information:
- Plum Guide offers add-on services such as housekeeping, a chef, groceries, transfers, massage, luggage storage, etc.
Pros
- Plum Guide offers add-on services for guests such as housekeeping, a chef, groceries, transfers, massage, luggage storage, etc.
- The Plum Guide MatchMaker service can help prospective guests find and book your property.
Cons
- Not every property which applies will be accepted. Plum Guide caters to high-end travelers and only accepts properties which fit its brand standards.
Customer Reviews
Give More Than You Take. If you have experience with this product or company, please share your knowledge with the STR community.Leave a Reply
You must be logged in to post a comment.