Features

How does it work?

• Build Your Store: Add your own services, local services, or physical products to your store.
• The Host Co. takes care of scheduling services, inventory, and theft prevention.
• Share your store link with guests. No downloads or hardware are needed.
• Start selling – Guests make purchases via the link you shared.
• The Host Co. takes care of guest receipts, sales tax, and payouts to you and vendors.
• Guest Fees –  In addition to collecting taxes and credit card processing fees, your guest will be charged an 8% commission fee for processing your payment with The Host Co.

Online Store – Hosts and property managers can put local services, and/or physical products in their stores.

Examples of popular store items:

• The Host Co. curated local services available in over 50 US cities to connect local vendors (massages, in-home chefs, meditation & yoga, tours, etc.) to guests through their host’s store.  The list of curated vendors is continuing to grow.
• Pre-arrival services like fresh flowers
• Mid-stay clean
• Early check-in or late checkout
• Firewood
• Snacks and drinks
• Sunblock
• Bottled water
• Items guests forgot: Phone chargers, toothbrushes, q-tips, deodorant, umbrella, and intimacy items.
• Popcorn
• Single-use spa face masks
• Hand sanitizer
• Gifts: wrapped local soap, t-shirts, tote bags, and candles.
• Anything that gives your guest a memory to take home.

Customizable Dashboard

• You can customize your store name, photo, and address.

Commission Rate and Payout Schedule

• You set the price of items you stock.
• Hosts receive 5-15% of service-related commissions (tours, chefs, massages, yoga, etc.)
• Sales tax and convenience fees (5-8%) are charged to guests during checkout.
• Host payment is on the 7th day of each month for the calendar month prior.
• Payout via PayPal.

Restocking

• Host stocks items and manage them with their store dashboard.
• Some hosts prefer to sell items that don’t need stock such as scheduled services, or items and services from local vendors.

Unpaid stocks taken by guests

• They have a four-layer theft prevention system, starting with technology that only provides the products’ location on the guest’s email receipt.

Purchasing Information

• Guests will receive an email receipt of their purchase and instructions on accessing the items.

Mobile App: Yes

Refund/ Returns

• Contact The Host Co Support for return and refund assistance and they will ensure your request gets processed.

Additional Information

• The Host Co. handles the collection of sales tax for you

Customer Support

• Email