Operto

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Operto is a multi-faceted solution for managing vacation rental businesses. It provides automation for guest experiences such as check-in, check-out, messaging, and digital guest guides. It also features a dashboard for easy control of smart devices, noise monitoring, temperature control, and PMS integrations.

 

 

 

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Operto

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Pricing

Pricing is only available with a product demo.

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Features

Operto Guest App:

  • Customizable with your brands colors and logo.
  • Digital check-in and check-out for guests.
  • Collect guest contact information.
  • Auto translation of text to serve international guests.
  • Property access control via smart locks.
  • Digital Guest Guidebooks.
  • Conditionally triggered automated guest messages.
  • Scheduled marketing messages.
  • Direct guest messaging for on-demand guest communication.
  • In-app promotions to offer upsells and add-ons.
  • Custom featured content.
  • Digital house manual.
  • Mobile key ready.
  • Global content for all units in a multi-unit property.
  • Unit-level customization for units in a multi-unit property.

Digital Front Desk

  • Digital check-in.
  • Manage early check-ins.
  • Digital check-out.
  • Terms and conditions and rental agreements.
  • Creates and assigns digital access codes automatically.
  • Guest security verification.
  • Gather guest contact details.
  • Create auto replies for frequently asked questions.
  • Streamlined guest onboarding flow.

Messaging

  • On-demand direct messaging as needed.
  • Content-specific threads.
  • Manager dashboard message inbox.
  • Assign dedicated hosts to manage messages for specific units.
  • “New message” notifications by email or SMS.
  • Add images, videos, and PDFs to messages.

Digital Guest Guides

  • A web-based app.
  • Create custom categories and pages for your digital guest guide.
  • Scheduled content.
  • Feature video, images, and buttons.
  • Live preview mode.
  • Multi-language auto translations.
  • Trigger content-specific message threads.
  • Set featured content.
  • Custom content sorting.
  • Create prewritten auto-replies.

Near Me (Guest Recommendations)

  • Create custom amenity guides with in-app links, external links, or messenger links.
  • Add your own curated recommendations and notes.
  • Information is pulled from Google to streamline the process of adding places near your location.

Access Control

  • Via integration with partner smart lock companies.
  • Assign and revoke lock codes.
  • Monitor lock access.
  • Trigger messages and other automation based on device interaction Guest app remote unlock.
  • Remotely monitor battery levels.

Temperature Control

  • Via integration with Ecobee.
  • Create campaigns requesting guests’ temperature preferences.
  • Trigger messages and other automation based on device interaction.
  • Adjust temperature settings based on check-in and check-out dates and times.
  • Communicate an eco-friendly location to guests concerned about the environment.

Noise Monitoring

  • Via integration with NoiseAware.
  • 24/7 monitoring.
  • Indoor and outdoor monitoring options.
  • Access historical data about your property Auto guest notifications.
  • Manage noise thresholds.
  • Sync with reservations.
  • Trigger messages and other automation based on device settings.

Operto Teams – A property care and maintenance solution for property management companies.

  • Automatically creates tasks for your teams.
  • Allows managers to assign team members to tasks.
  • Operto app for team members in the field allows team members to:
    • View assigned tasks
    • Clock-in / Clock-out
    • Complete task checklists (ie cleaning checklists)
    • Provide photo verification of completed tasks
  • Report issues and provide photo and/or video documentation.
  • Integrates with Quickbooks Online to assist with team payroll time tracking, and invoicing of owners.
  • Owner notification of work being done on their properties.
  • Linen management.

Integrations

PMS Integration

Smart Device Integrations

Customer Support: Email

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Pros

  • Integrates with a broad range of property management software companies and smart devices.
  • Operto is continuing to add integrations and expand the variety of smart locks and smart home products it integrates with.
  • Because Operto addresses many aspects of property management, it allows users to address multiple needs with one software subscription instead of numerous subscriptions.
  • Operto users can order smart locks for a discount through them.
 

Cons

  • Currently, Ecobee is the only thermostat Operto integrates with. Although Ecobee is a top choice for thermostat offerings, more options would be nice.

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