Concierge and Upsell Tool Comparisons
Select up to 3 products at a time for comparison. Check the box in the upper right corner for each product you'd like to compare.
BabyQuip
Overview
BabyQuip is a one-stop shop for baby gear rentals. They offer clean, safe, and insured baby gear. Can deliver your guest’s baby needs to over 1000 places in the US and eight countries internationally. New locations are being added every week. The baby gear is rented and delivered by Quality Providers, who are local moms, dads, grandparents and best friend teams.
Price
Full-size cribs with linens usually start at $20/day, full-size strollers at $10/day, car seats at $8/day, pack n plays at $10/day.
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Recommended for the Following
Individual Self Managing Property Owners – Yes
Property Managers and Co-hosts – Yes
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Features
Concierge Type
- Baby Gear Rental
Baby Gear offered
- Cribs and sleep products
- Car seats
- Strollers and wagons
- High chairs
- Toys
- Books
- Games
- Baby bathing equipment
- Outdoor and seasonal gear
- Bouncers and swings
Features
- BabyQuip can deliver baby gear to your rental and will pick it up when your guests are done with it.
- Clean, safe & insured.
- Guests can reserve baby gear through the BabyQuip app or website.
- Also provides baby gear cleaning services.
- Mobile app available on both the Apple and Google Play stores.
Delivery Options
- Airport
- Hotel
- Resort
- Vacation rental
- Family Residences
- Self-pick-up and self-return
Service Fee
- Customers’ service fees are between 6% and 9% every time a reservation is made through the BabyQuip platform.
Payment options
- Visa
- MasterCard
- American Express
- JCB
- Discover
- Diners Club
- They also accept gift cards and prepaid cards.
Set-up and Installation
- Local BabyQuip Quality Providers take care of installation.
- Exception- BabyQuip Quality Providers are not able to install car seats or babyproofing items like gates.
Insurance
- BabyQuip offers USD $1,000,000 in liability insurance.
Cancellation Policy
- Once a reservation is made, the service fee is non-refundable.
Integrations
- Destination by Hyatt
- Guesty
- Hostfully
- JPMA
- Family Travel Associations
- Kid Car
- Inspirato
- RVshare
- Fit4mom
- Kayak
- Pivot
- Family Travel
- Xplorie
- DACK
- Avantstay
- Itrip Vacations
- Blueground
- Curator hotel and resorts collections
- Travel Edge Network
Additional Information
- Reservations should be made early for the best item availability.
- A minimum rental period of 3 days is typically required; although some Quality Providers allow 1 or 2-day rentals.
- BabyQuip offers e-cards worth $25 to $250.
Customer Support
- Phone.
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Pros
- A great way to offer baby products for your guests without stocking them yourself.
- BabyQuip offers an affiliate program to hosts and property managers who refer their guests to BabyQuip. Program members receive a 10% commission on all items guests rent.
- Rentals are covered by the BabyQuip Damage Protection Plan, which covers damages to the gear up to $1000.
- All Quality Providers are background checked.
- No need to worry about recalled items, keeping items clean, or storing bulky baby equipment.
- Offers e-gift cards.
- Offers contact-less delivery.
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Cons
- Baby Quip availability may be limited in some rural and less well-known areas.
BnSellit
Overview
BnSellit is an innovative platform for vacation rental hosts who want to offer their guests the best experience possible. Through its marketplace, BnSellit helps hosts increase sales by offering souvenirs, arts and collectibles, toiletries, food, and other items during their stay. Guests can also find and purchase tickets to shows, tours, area attractions, and local activities.
Price
BnSellit is a free service for STR hosts. They only charge a small transaction fee on every guest’s purchase.
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Recommended for the Following
Individual Self-Managing Property Owners – Yes
Property Managers and Co-hosts – Yes
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Features
Solutions Offered
- Host’s Marketplace
- Create a marketplace where you can sell items to your guest during their stay.
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- Items can be:
- Souvenirs
- Arts and collectibles
- Toiletries
- Food
- And more.
- Items can be:
-
- Guests access items via QR code.
- Local Experiences
- Earn 7% commission on every local experience your guests purchase.
How does it work?
- Display a QR code to guests on your property.
- Create your marketplace and add items for sale.
- Offer local activities/ experiences.
- Guests scan the code, select the items they want, and complete the purchase.
Account Registration
- Both hosts and guests must register to use the services.
Insurance
- STR host’s marketplace is covered up to $200 in case items are stolen by guests.
Payment options
- The host can set up their preferred payment method through the mobile app or the web portal.
Mobile App
- Yes
Integrations
- None
Customer Support
- Host’s Marketplace
-
Pros
- Hosts can earn a commission on every local experience the guests buy.
- Keep 100% of your marketplace sales.
- Earn 7% of all experience sales.
- Get paid as fast as 72 hours after each sale.
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Cons
- Risk of theft, but hosts are also covered for marketplace items up to $200 USD.
- Hosts must manage the logistics of keeping local items stocked.
Enso Connect
Overview
Enso Connect is a multi-tool that handles many aspects your STR workflow. It is a guest experience platform that connects to your property management software and helps you personalize and monetize interactions throughout the guest journey: from inquiry to checkout and beyond. From AI-driven automated messaging to smart lock-enabled check-in portals, custom upsell opportunities and multi-channel marketing.
Price
Tiered pricing based on the number of units.
Although we’re unable to disclose the exact price per unit, we felt the pricing was competitive compared to similar products on the market.
Contact Enso Connect for a demo to get a custom quote.
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Recommended For the Following
Individual Self-Managing Property Owners – Yes, Enso Connect is structured to work well for small operators and to scale as your portfolio grows.
Property Managers and Co-hosts – Yes, Enso Connect can be used as an enterprise-level solution.
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Features
Boarding Pass
- The Boarding Pass is a web app used by guests that can be customizable to fit your brand.
- You can create custom guest verification rules based on which platform the reservation came from. Airbnb guests can have one screening process, while Booking.com can have another. Enso Connect offers 3 guest verification partners:
- Autohost
- Partee
- Superhog
- *Additional screening fees may apply from the partner companies.
- Rental Agreement – Guests can view and sign your rental agreement and rules within the Boarding Pass.
- Security Deposits and Damage Waivers – Set rules to automate the collection and release of security deposits, holds, or damage waivers.
- Remote check-in – With a wide range of smart lock integrations, you can completely automate guests’ access to your property (see below for smart lock integrations).
- Use “If This Than That” technology to configure when guests receive access to their check-in instructions. For example, create rules that prevent check-in instructions from being sent until the rental agreement has been signed and the security deposit has been collected.
- Digital Guest Guides – A full-featured digital guest guide allows you to share important information about your property, reduce questions, and help guests live like locals. You can create multiple variations of your guide to create a hyper-personalized guest experience. For example, you could create seasonal versions that guide your guests to activities and venues relevant to that time of year. Videos can be included in your guide.
- Key Boarding Pass information can be saved to Apple Wallet for offline use.
Unified Inbox and Guest Communication
- Send and receive email, SMS, WhatsApp, and Airbnb messages from the Enso Connect inbox.
- Messages can be scheduled and automated.
- Send Airbnb and channel messages directly from the Enso Connect inbox (available with Guesty, Hostaway, and BookingSync).
- You can purchase a phone number to send and receive SMS messages to your guests or use one your brand already has. *Additional fees may apply.
- Automate Whatsapp messages with templates.
- AI messaging features can detect a guest’s mood and customize messages appropriately.
Concierge
Affiliate Links and Local Services – Earn affiliate commissions when you connect your guests to the local vendors and services they need. Examples of affiliate programs available include:
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- Alfred
- BabyQuip
- UberEats
- Instacart
- Lyft
- Bolt
- The Host Co.
- Mount
- Spareplace
- Local tour and attraction operators (you must source these relationships)
- And many more.
Direct Bookings
- Direct links from the Boarding Pass directly to your website so guests can easily rebook with you.
- Direct links to your social channels.
Contactless Check-out:
- Guests checkout via the boarding pass.
- Notification is sent once guests have left.
- Guests can leave reviews directly through the Boarding Pass.
- Promote late checkout upsells.
CRM – Customer Relationship Management
- Enso Connect gathers guests’ data and preferences during the check-in process and over the course of their stay.
- Guests can be segmented according to their purpose for travel, purchases, and sentiment.
- Use this data to create hyper-focused marketing campaigns.
- Metrics data such as booking channels, lengths of stays, cancellation patterns, purchases made, sentiment, conversations, etc. can be pulled to inform your marketing decisions.
- Data is exportable to other tools like Mailchimp, Hubspot, or other CRMs.
PMS Integrations:
Smart Lock Integrations:
Customer Support – Via chat support, and email.
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Pros
- The CRM features allow hosts and property managers to gather guest data in one place and use the information to market more strategically and effectively.
- Enso Connect’s services are available world-wide and can be used in numerous languages.
- Through the affiliate program, you can make referral commissions when you connect guests to services they need.
- The small commission percentage Enso Connect receives for upsells is passed onto the guests, so the host's revenue is protected.
- AI guest messaging features show Enso Connect's commitment to bringing leading-edge technology to it's subscribers.
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Cons
- Currently, Enso Connect only integrates with a handful of PMS platforms, but the list is constantly growing.
- On-platform VRBO messaging is not available.
- One-time on boarding fee.
- Additional fees may apply for services rendered by Enso Connect's integration partners.
The Host Co.
Overview
The Host Co. is a retail solution designed to help Hosts generate additional revenue by selling products in their short-term rental spaces. Simply create a store, personalize it, and begin selling instantly. The Host Co is 100% free to use and takes only a 7% processing fee from hosts. 93% of every sale you make goes straight to your pocket.
Wow your guests by offering a variety of options from concierge services to forgotten vacation items.
Price
The Host Co. offers 3 plans
Basic Plan
- Free
- 7% flat fee on your store sales
- 5-10% host commission on local services sales*
Pro Plan
- 0% Flat fee on your sales
- VIP onboarding
- 5-15% host commission on local services sales*
Enterprise Plan
- 0% Flat fee on your sales
- White Labeled stores
- 10-15% commission on local services sales*
* Local services such as private chefs, massages, local tours, etc.
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Recommended for the Following
Individual Self-Managing Property Owners – Yes
Property Managers and Co-hosts – Yes
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Features
How does it work?
- Build Your Store: Add your own services, local services, or physical products to your store.
- The Host Co. takes care of scheduling services, inventory, and theft prevention.
- Share your store link with guests. No downloads or hardware are needed.
- Start selling – Guests make purchases via the link you shared.
- The Host Co. takes care of guest receipts, sales tax, and payouts to you and vendors.
- Guest Fees – In addition to collecting taxes and credit card processing fees, your guest will be charged an 8% commission fee for processing your payment with The Host Co.
Online Store – Hosts and property managers can put local services, and/or physical products in their stores.
Examples of popular store items:
- The Host Co. curated local services available in over 50 US cities to connect local vendors (massages, in-home chefs, meditation & yoga, tours, etc.) to guests through their host’s store. The list of curated vendors is continuing to grow.
- Pre-arrival services like fresh flowers
- Mid-stay clean
- Early check-in or late checkout
- Firewood
- Snacks and drinks
- Sunblock
- Bottled water
- Items guests forgot: Phone chargers, toothbrushes, q-tips, deodorant, umbrella, and intimacy items.
- Popcorn
- Single-use spa face masks
- Hand sanitizer
- Gifts: wrapped local soap, t-shirts, tote bags, and candles.
- Anything that gives your guest a memory to take home.
Customizable Dashboard
- You can customize your store name, photo, and address.
Commission Rate and Payout Schedule
- You set the price of items you stock.
- Hosts receive 5-15% of service-related commissions (tours, chefs, massages, yoga, etc.)
- Sales tax and convenience fees (5-8%) are charged to guests during checkout.
- Host payment is on the 7th day of each month for the calendar month prior.
- Payout via PayPal.
Restocking
- Host stocks items and manage them with their store dashboard.
- Some hosts prefer to sell items that don’t need stock such as scheduled services, or items and services from local vendors.
Unpaid stocks taken by guests
- They have a four-layer theft prevention system, starting with technology that only provides the products’ location on the guest’s email receipt.
Purchasing Information
- Guests will receive an email receipt of their purchase and instructions on accessing the items.
Mobile App: Yes
Refund/ Returns
- Contact The Host Co Support for return and refund assistance and they will ensure your request gets processed.
Additional Information
- The Host Co. handles the collection of sales tax for you
Customer Support
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Pros
- The Host Co. stores are free to set up.
- You are in complete control of what is in your store.
- You keep 93% of product sales revenue and 50% of service affiliate profits (such as grocery delivery).
- The Host Co. handles the collection of sales tax for you.
- They have a four-layer theft prevention system.
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Cons
- Hosts who stock physical products will need to determine the best place to store the products and be responsible for replenishing stocks. (The Host Co. can provide best practice suggestions).
noshable
Overview
Noshable is a software service amenity that allows short-term rental hosts to offer trusted, scalable grocery delivery services for their guests. Upon guest’s arrival, groceries are pre-stocked in their fridge/pantry, allowing them to skip the store and arrive for more.
Price
Noshable is not only free for hosts and property managers to use, it can also become a supplemental revenue source due to the revenue share relationship between noshable and your company.
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Recommended for the Following
Individual Self-Managing Property Owners – Yes
Property Managers and Co-hosts – Yes
Second Home Owners – Yes
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Features
Key Features:
- Marketplace experience similar to click list
- Seamless ordering for guests
- Onboard current operations team or outsource delivery through our trusted partners
How to use Noshable?
- Visit their website
- Download and use the mobile application.
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Pros
- Drive additional revenue
- Allow guests to arrive to a stocked fridge
- More competitive listings
- Enhance guest experience
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Cons
- Not available in every market yet
RueBaRue
Overview
RueBaRue is a guest communication platform for vacation rentals. It automates a rental home’s guestbook, streamlining the check-in process for both guests and hosts, making it easier and more secure. Another of RueBaRue’s standout features is its local area guides, which give guests at-a-glance access to attractions and points of interest near their destination. With smart lock automation, checking in and out has been made even simpler with PIN codes or one-time passwords, personalizing each stay while still ensuring peace of mind for the host.
Price
Pricing Plan
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Digital Guestbook
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Starting at $8.33 and tiered by the # of properties. |
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Text Messaging
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Starting at $8.33 and tiered by the # properties. |
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Bundle
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Starting at $12.49 and tiered by the # of properties. |
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Recommended for the Following
Individual Self-Managing Property Owners – Yes
Property Managers and Co-hosts – Yes
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Features
Digital Guest Guide
- Customizable with your branding.
- Can schedule to your guide to be automatically be sent to your guests via SMS or email.
- Customizable guide layout.
- Automatic distance calculation from your property to local recommendations to assist your guests with planning their day.
- Mobile and desktop friendly.
- QR code available to place in the home and allow guests to access the guide.
- Printable.
- Yale and August smart lock integration can automatically generate codes and include them in your guest guide.
- Analytics to track guide use.
Guest SMS Messaging
- Increase revenue by filling gap nights between bookings with automated Extend Guest Stay messages.
- Answer guest texts instantly using SMS Guest Messaging.
- Capture website leads and answer visitor questions by text with SMS Webchat.
- Automated requesting guest reviews.
- Automated guest surveys let you find out what your guests like and don’t like before, during, and after their stay.
- Message logs can are archived for later retrieval if needed.
Mobile App
- Yes
PMS Integrations – Users must have a minimum of 3 units for PMS integration.
- Barefoot
- Direct
- Escapia
- Guesty
- Hostaway
- LMPM
- LiveRez
- myVR
- OwnerRez
- RealTime Rental
- Streamline
- Track
- Tokeet
Additional Information
- RueBaRue can handle texting to international phone numbers.
- RueBaRue assigns your business a dedicated phone number in your local area code. All messages are sent and received from this number.
Customer Support
- Phone
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Pros
- 14 day free trial.
- No setup or integration fees.
- Free onboarding and training.
- No contracts
- SMS has a much higher open rate than email messages and is easy for your guests.
- The guest messaging service has the option to allow multiple team members privileges to reply to message threads. This is a great feature to share guest messaging duties among more than one person.
- Guest reviews can be published on your Google business listing and help grow your online reputation and increase direct bookings.
- The Extend Stays feature automatically scans your calendar looking for gaps. You can quickly review the gaps it finds and select those you want to invite to extend their stay = more revenue.
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Cons
- PMS integration is only available for accounts with 3 or more properties.
- It will be great to see RueBaRue grow and add additional PMS integrations.
Mount
Overview
Mount is the consumer-to-consumer online marketplace that lets people rent anything, to anyone, at any time – making authentically unexpected exploration possible and empowering hosts, travelers, and vendors.
With their host online marketplace, travelers can easily book experiences before or during their stay, including some of the best hand-selected offerings in the city. Make your every stay unforgettable!
Price
Book a call with Mount to learn how to seamlessly curate and automate experiences for your guests.
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Recommended for the Following
Individual Self Managing Property Owners – Yes
Property Managers and Co-hosts – Yes
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Features
How It Works
- Hosts provide their logo and company-specific information to Mount.
- A mini-marketplace is created for your property using your brand with a sharable URL link.
- Hosts are provided access to Mount’s inventory of unique local vendors, experiences, and tours by locals.
- Guests book upsells, experiences, and rental equipment through Mount.
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Pros
- Offering additional amenities that your guests can rent, or experiences they can book is a way to differentiate your listing from the local competition.
- The host can upsell unlimited amenities to guests.
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Cons
- Mount is still growing. Contact them to see what offerings are available in your specific location.
Wonderguide
Overview
Wonderguide guides are created by locals and offer specialized travel recommendations, and local knowledge. They suggest excursions, events, and points of interest in the area. Wonderguide has a thorough dashboard and is accessible via a mobile app.
Price
Pricing Plan
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Free Version
|
Free |
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Premium
|
Contact Sales |
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Recommended for the Following
Individual Self-Managing Property Owners – Yes
Property Managers and Co-hosts – Yes
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Features
Products Offered
- Customized Travel guides
Product Key Features
- An easy and free way to create custom area guides.
- Wonderguide provides a custom URL and QR codes to simplify sharing your guide.
- Comprehensive dashboard showing your guide’s performance.
- Weekly guide progress report.
- Guides can include recommendations for
- Activities
- Places
- Restaurants
- Local tours
- Places of interest you recommend.
- Guides are printable.
Additional Features
- Whenever someone purchases an experience or tour through your Wonderguide, you earn travel credits you can use to book tours and activities through Wonderguide for your future travels.
- Earn 7% in Wonderguide credits if using the free verions.
- Earn 12% commission if using the Premium plan.
- Payment Method:
Via third-party payment processors- Stripe
- Visa
- Mastercard
- American Express
- Discover via third-party payment processors.
Mobile App
- Yes
Integrations
- None
Customer Support
- Email support
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Pros
- A free and easy way to create area guides for your guests.
- The custom link makes it easy to share your guides with guests as part of your automated guest messages.
- Owners of smaller portfolios can earn 7% in Wonderguide credits to use towards the purchase of tours and activities for their personal vacations.
- Property managers who join the Premium membership and have large portfolios can earn a 12% sales commission on tours and activities booked through their Wonderguides.
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Cons
- Wonderguides don't include information specific to your property: wifi passwords, driving directions, how to use the hot tub, etc.
Upsell Guru
Overview
Upsell Guru is an upselling platform for the hospitality industry looking to level up their customer experience from pre-arrival to post-departure. Its automated platform provides users easy and efficient integration from top-of-the-line property management software, guest communication, channel manager services, and data management systems.
Price
Plans start at 155 euros per month.
Contact Upsell Guru for a custom price quote.
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Recommended for the following
Individual Self-Managing Property Owners – No, Upsell Guru is specifically designed to serve the hotel industry and large operators.
Property Managers and Co-hosts – Upsell Guru is specifically designed to serve large operators, especially those on the aparthotel and boutique hotel space. Property managers should confirm that Upsell Guru integrates with their property management software.
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Features
Solutions Offered
- Offer pre-arrival up-selling
- Your guest can automatically request a room upgrade before arrival.
- Guest can personalize their stay using a fully customizable guest service menu.
- Send guests customized and branded emails and offers.
- Drive more upgrade sales by offering guests the chance to bid on upgrades.
- Upsell Guru dashboard, reporting, and insights
- Front Desk Upselling
- Access guest insights and allow your team to make recommendations that are more likely to suit the guest.
- Upsell recommendations such as room upgrades and extras.
- Online check-in
- Streamline guest registration and check-in.
- Guests can check in via email, SMS, or QR Code on any device.
- Offer upsells during check-in process, such as a candlelight dinner, champagne, etc.
- In-house communication
- Hotels can upload their room service, restaurant, and spa menus.
- Communicate with your guests during their stay via SMS or email.
- Chatbot integration
- Complete guest journey
- Start upselling during the booking confirmation communication.
- Inform guests of directions, promos, and important information before arrival.
Mobile App
- Yes
Integrations
2-way Integration with the following Property Management Software companies.
- Opera
- Opera cloud
- MEWS
- Infor
- Rms
- Apaleo
- Guestline
- Protel
- SIHOT
- StayNTouch
- Cloudbeds
- TOtVS
- Guesty
- Booking factory
- AVALON
PMS 1-way Integration- requires hotel updates
- ACIGRUP
- Micros Fidelio Suite8
- GuestCentrics
- Innquest software
- Hoteltime solutions
- Frontdesk anywhere
- Clock
- 10ihost
- Little hotelier
- Cezee
- Cover
- hotSoft8
- WINHMS
- hqBeds
- Seekom
- roomRaccoon
- SIRVOY
- DesBravador
- Haven
- Jazotel
Channel Manager and connector apps
- Hapi
- SiteMinder
- Staah
Guest Communication
- Salesforce
- Campaign monitor
- Daily point
- Serenata
- dialogShift
- RIMS
Pricing and Data Management
- HQ revenue
- Infinito
- Google data studio
- Slack
In-House Chat Apps
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- DialogShift
- Tawk.to
Customer Support
- Email and phone
- Offer pre-arrival up-selling
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Pros
- Upsell Guru offers a professional and comprehensive upselling solution.
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Cons
- Most of the property management software companies that Upsell Guru integrates with are built to serve hotels and enterprise-level hospitality organizations.
Chekin
Overview
Chekin provides a cutting edge solution that automates the entire guest registration process, allowing STRs to save time, enhance operations and enhance the guest experience.
A white-label, no download guest-app suitable for all accommodation types: STRs, hotels, villas, serviced apartments, campings and glampings.
Price
Pricing Plans
|
Basic
|
4€/month/ property if billed annually |
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Custom
|
4€/month/ property if billed annually |
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Enterprise
|
Contact Sales support |
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Recommended for the Following
Chekin is suitable for any STR independent of their size.
Individual Self Managing Property Owners – Yes
Property Managers and Co-hosts – Yes
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Features
Online Check-in
- Offer guests a smooth and easy online check-in in-brand experience from the comfort of their homes.
- Once the reservation is confirmed, guests will receive a link leading them to online check-in, where they will complete the registration process. Easy, fast, and simple.
- A fully automatic process – all the information will be synchronized and updated on the same platform.
Identity Verification
- Chekin offers the most advanced biometric match technology, which will allow you to verify the identity of your guests remotely at any time.
- Verify the guest’s identity to ensure that the documentation provided corresponds to the person accessing your properties.
Upselling & Experiences
- Promote add-ons during the online experience to boost revenue with every reservation.
- Showcase all your offers and experiences through a web app available at any time, from check-in to check-out.
- Generate extra revenue and elevate the guest experience at key touch points of the guest stay.
Self Check-in
- Say goodbye to lines and managing key deliveries. Upon completing online check-in, guests receive a virtual card for easy and autonomous access.
- Allow guests to access independently via smart lock integration, smart box, and physical keys you leave at a nearby store for guests to collect.
Legal Compliance & Police Reports
- Automatically send guest registration slips to the authorities and ensure all legal boxes are checked.
- Allow guests to scan and sign all needed contracts before arrival. You can customize it for each of your properties.
Tourist Taxes
- Checkin software automatically calculates the tourist rates for any country or region worldwide.
Guest Communications
- Send automated marketing emails at key points of the guest journey to engage with guests and generate positive reviews.
Damage Protection
- Include online deposits or damage protection as an additional step in the online check-in process to safeguard your properties from any unplanned repair costs.
- There is no minimum or maximum deposit amount. You can choose the amount that aligns best with your strategy.
- The damage protection program offers a zero-deductible coverage and protects against accidental and intentional damage caused by guests.
Payments
- Manage and automate all your guests’ payments from the Chekin dashboard.
- You have the option to configure payments through mandatory or optional online check-in.
Additional Features
- Reports and ROI
- Digital guidebooks
- Fully integrated with most major property management software companies and tech stacks.
Integrations
PMS
- Smoobu
- Guesty
- Res:harmonics
- Cloudbeds
- Hostify
- Lodgify
- Masteryield
- Beds24
- Booking.com
- dataHotel Software
- Octorate
- Amenitiz
- Hostaway
- Smily
- Rentals united
- 365 villas
- SiteMinder
- Little Hotelier
- planyo
- eviivo
- Mews
- Apaleo
- OfiHo
- OwnerRez
- Bookipro
- rentlio
- hoteliga
- FNSRooms
- avantio
- AviaBook
- Hostfully
- Lavanda
- Tommy Booking Support
- Verial
- feratel
- WuBook
- mirai
Remote Access
- Yacan Smart
- Keynest
- omnitec
- Nuki
- TTLock
- Keycafe
- akiles
- homeit
- RemoteLock
- Vera
- Yale
- Schlage
- Kwikset
- LifeSafety Power
- HID
- igloohome
- UniKey
- August
- Mercury Security
- Alfred
- Emtek Assa Abloy
- Progress OpenEdge
- Mondise
- Salto
- Elea Open
- Keyless (coming soon)
Partners
- Abal Consulting
Customer Support:
- Personalized support via email, educational webinars and email communications.
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Pros
- A white-label, no-download guest app that cuts check-in times by 87%
- Trusted by 50,000+ properties worldwide
Duve
Overview
Duve helps hospitality professionals improve performance, increase profitability, and enhance their brand using a single platform. Creating a deeper, friendlier, and enhanced experience for their guests.
Price
-
Recommended for the Following
Individual Self-Managing Property Owners –
Property Managers and Co-hosts –
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Features
We’re not quite ready to publish our review of Duve.
Please write a review below and share your experience with Duve.
AirPort Transfers
Overview
Airport Transfers offers automated transfer services for vacation rentals. They provide convenient guest transfers at no cost as well as extra guest services such as the delivery of pre-order essentials like sim cards and tickets to local attractions.
Price
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Recommended for the Following
Individual Self-Managing Property Owners –
Property Managers and Co-hosts –
-
Features
We’re not quite ready to publish our review of Airport Transfers.
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SuiteOp
Overview
SuiteOp was created by operators with experience managing entire downtown buildings, boutique and large hotels, single-family homes, and unique accommodations.
Now, it’s your turn to elevate your operations and guest experience.
Price
Plans
Core Plan – Starting at $12.30 per unit/month
Pro Plan – Starting at $18.70 per unit/month
Max Plan – Starting at $26.90 per unit/month
Plan Add-ons
Smart Device Management – Each plan includes the management of 1 smart device. Unlimited additional devices can be added for $3.00 per device/month
Alexa Integration – $6.00 per device/month
AI Guest Verification – $8.00 per unit/month
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Recommended for the Following
Individual Self-Managing Property Owners – Yes, small operators and self-managing owners looking to streamline operations should consider SuiteOp.
Property Managers and Co-hosts – Yes, SuiteOp was specifically built to service property management companies at scale.
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Features
SuitePortal – Online Check-in and Property and Area Guide
- The SuitePortal is a web app accessed through a link. Guests do not have to download an app.
- Provides access instructions for a hassle-free check-in experience.
- Photos and videos can be added.
- Customized upsells such as early check-in, late checkout, mid-stay cleans, etc., from your digital guidebook. 100% of upsell revenue goes to the property manager or host.
- Local travel guides with an interactive map and one-click Google Maps integration.
- Easily recommend local attractions and experiences with Viator integration and earn affiliate revenue when your guests book an experience.
- Uber and Lyft integrations (Coming soon)
- The property and area guide is downloadable as a PDF file.
SuiteVerify
- An additional feature that may be added to the SuitePortal. SuiteVerify allows guests to read and sign your rental agreement and verify their identity.
- Security deposit/hold – Capture a hold of your desired amount and withhold funds for damages with one click.
- Selfie and ID upload – Guests upload their ID or passport and take a selfie. The algorithm verifies the identities match.
- Zapier and Slack integration to automate alerts.
- Capture the guest’s phone number.
SuiteConnect
- Smart lock integrations – Codes are created automatically and set to activate and inactivate in conjunction with the reservation beginning and end.
- Thermostat management – Create custom temperature limits and a comfortable stay for your guests.
- Smart Things hub management – Manage your hubs from one place and be alerted if your hubs go offline.
- Smart devices integrations include:
SuiteMonitor – Monitor and manage noise, occupancy, and air quality in your properties.
- Smart device integrations include
- NetAtmo
- NoiseAware
- Minut
PMS Integrations
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Pros
- A free trial is available.
- Owners and property managers receive 100% of the revenue generated by upsells and reservation add-ons.
- Affiliate revenue options are available through additional partners such as BabyQuip, Viator, etc.
- Sonos smart speaker integration layers a fun feature into an otherwise utilitarian platform.
- Slack and Zapier integrations can automate useful notifications.
- SuiteBook - booking engine and direct booking website feature is coming.
- SuiteKeeper - housekeeping and maintenance operations feature is coming.
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Cons
- Currently, Guesty is the only PMS integration available, but more are coming.
GuestView Guide
Overview
GuestView Guide is created by Sharp NEC Display Solutions, a pioneer in interactive display technology with more than a century of expertise and invention. GuestView Guide was created to equip vacation rentals with the technologies they need to produce enlightening and practical guidebooks. Using our digital concierge platform, you can give your visitors an easy-to-use interactive guide that can be updated at any moment with new restaurants and activities, different operating hours, offers, and more.
Price
GuestView Guides’ pricing is tiered by the number devices.
New users only pay for the monthly subscription, and don’t have a large upfront purchase price for the screen.
Contact GuestView for a custom price quote.
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Recommended for the Following
Individual Self-Managing Property Owners – Yes
Property Managers and Co-hosts – Yes
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Features
GuestView Guide Specifications:
- Sharp NEC 21.5” high-definition touchscreen display.
Digital Guidebook
- A personalized guide for your guests including check-in surveys.
- Home screen resources such as how-to videos for your property, checking the weather, and obtaining area recommendations.
- Local recommendations, local activities, and slideshows.
- Reduced phone calls by providing how-to property information, real-time guest communication, and interactive guest checkout.
- More revenue by offering extra services, promoting upsells, and encouraging rebooking.
Reservation Sync
- GuestView Guide works with numerous property management software companies via an iCal link. It automatically pulls in the dates of your guest’s stay and, depending on your PMS, can even pull in the guest’s name.
Set-up
- Remote setup via the cloud-based GuestView Guide Dashboard. Quickly update your property’s information and interact with visitors from any location.
Rebooking
- GuestView Guide makes rebooking simple for guests via a rebooking banner on your guest’s home screen. You can create custom rebooking promotions and offers.
Video creation
- The ability to record and publish videos using your mobile device lets you show guests how to use different appliances and equipment, or highlight some of the special features of your property.
Analytics tracking:
- Shows what the most popular content is, and what offers and information visitors send to their phones.
- The number of views.
- Orders for extra services.
- And more.
Sharp NEC Display
- Sharp NEC support from the initial installation and onboarding through the ongoing use of GuestView Guide.
- Automatic software updates with all future enhancements.
- Customer support from SHARP NEC.
Integrations/Partners
- Escapia
- Lodgix
- Breezeway
- Intercoastal Net Design
- Stayfi
- Transparent
- VRtech
- Rented
- Inhub marketing
- Airbnb
- Streamline
- Vrbo
- Direct
- LiveRez
- LMPM
- Lodgify
- myVR
- Onerooftop
- OwnerRez
- Track
- Hostaway
- Hospitable
- Guesty
- Barefoot
- iGMS
Customer Support
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Pros
- The interactive touchscreen creates a high-end professional experience for your guests and has wow factor.
- A highly visible way to offer stay upsells, impulse add-ons, and rebooking.
- Users only pay the monthly fee and don't have the purchase the Sharp NEC screen up front to get started.
- GuestViewGuide Analytics tracking allows you to keep track of the most popular content, offers, and information.
- The GuestView Guide Dashboard is accessible through any web browser, so you can quickly update your property’s information and interact with visitors on the go.
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Cons
- Guide content is only available for guests once they are on site.
DACK
Overview
DACK is a guest application and a powerful operator portal to control, customize and manage guest experience, from messaging, verification, check-in / check-out, digital guide books, smart home integrations, and more. Dack can also easily be set up and integrated with your existing tools such as PMS, guest services, workflow management, and smart locks.
Price
- Tiered pricing based on the number of listings.
- One-time onboarding fee: $500.
- 60 day penalty free cancelation.
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Recommended For the Following
Individual Self-Managing Property Owners – Yes, although DACK is a high-end offering and it is likely best utilized by property owners who can justify the expense.
Property Managers and Co-hosts – Yes, DACK scales well and is designed to support the needs of both property managers and co-hosts.
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Features
DACK is a stand-alone app that must be downloaded by your guests.
Features:
- Digital Key and Key Codes: Manage and automate guest access to your property. (see smart lock integrations below)
- Digital Guest Guide: Provide your guests with important information about your property
- Contactless Check-in and Checkout
- Reservation management and Re-booking
- In-app User Controls for Smart Home devices
- One Touch Wifi – Guests can connect to the property wifi through the DACK app with one touch. You can require registration to use WiFi and eliminate the need to subscribe to special routers or additional tech.
Guest Messaging:
- SMS or email messaging is available.
- Post and mid-stay reviews can alert you of issues before guests leave a review on the OTA platforms.
Upsells:
- Reservation add-on features such as early check-ins or late checkouts and experiences from third-party vendors can be sold to guests directly from the DACK app.
- There is a 7% commission to DACK and a 3% to Stripe processing fee on all upsells.
PMS Integrations
- Guesty
- Hostaway
- Booking Automation
- OwnerRez
- Track
- Escapia
- Mews
- Streamline
- MyVR
- Uplisting
- Hostfully
- iGMS
- Hospitable
- LMPM
Smart Home Integrations
- SmartThings
- Yonomi
- RemoteLock
- PointCentral
- Samsung
- Phillips
Smart Lock Integrations
- August
- Yale
- Salto
- Schlage
- Dormakaba (Kaba)
Thermostat Integrations
- Ecobee
- Honeywell
Noise and Occupancy Monitoring Integrations
Setup/Onboarding – Dedicated customer success manager during onboarding.
Customer Service: Via knowledge library, webchat, and email.
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Pros
- DACK replicates the professional experience of hotel apps for guests.
- Bundles multiple solutions into one subscription:
- digital guest guide
- smart home management
- smart lock management
- concierge (upsells)
- At the time of publication, there are mixed reviews for users' experience with the app, but it is currently rated 4.8 out of 5 stars with 392 reviews.
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Cons
- Utilizing some third-party integrations such as RemoteLock and NoiseAware will require additional individual subscriptions.
- DACK positions itself as a high-end service and is priced accordingly.
- DACK takes a 7% commission and 3% merchant service fee on all upsells purchased through the app.
Localbird
Overview
Localbird connects travelers with local experiences and services while helping hosts earn commission revenue and deliver a top-notch guest experience at scale.
Price
Creating a localbird account is free. Hosts and property managers receive affiliate commissions when guests book and experience through your localbird guestbook landing pages.
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Recommended For the Following
Individual Self-Managing Property Owners – Yes, because Localbird is free to set up and use it is especially worth consideration for small operators who many have tight profit margins.
Property Managers and Co-hosts – Yes
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Features
Guidebook
- Create a free digital guidebook/partner landing page for each of your properties or locations.
- Include information such as:
- Welcome messages
- Instructions
- House Rules
- Contact information
- WIFI password
- Tours & Experiences
- Share your guidebook via a link share via email, SMS, Whatsapp message, or QR code.
- Earn a 10% commission each time someone books an experience through your landing page guidebook.
Track your earnings
- No referral is left unearned.
- With your Partner dashboard, you can see what your guests are bookings, how much they spent, and most importantly– how much you earned.
Inviting Vendors
- Users can invite vendors and local experience providers they already know and trust to join Localbird and grow their business!
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Pros
- Getting started with Localbird and creating as many guidebooks/landing pages as you need is free.
- Localbird can be used by multiple property types: short-term rentals, hotels, aparthotels, boutique hotels, etc.
- Once hosts and property managers establish relationships with local vendors and set up their guidebook/landing page they can automate sending guests the guide link and basically receive affiliate revenue with little or no additional work.
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Cons
- The Localbird guidebook/landing page is more basic than the offerings of other digital guidebook companies, but keep in mind, that it is offered for free.
- Localbird is still adding cities that are supported on it's platform.
ROX360
Overview
ROX360 is an vacation amentities and marketing platform that offers a VayK design for your guests and a smart booking engine for property managers. With the Smart Booking Engine, the host can minimize marketing costs, offer year-round guest connections, and capture travelers’ companions’ contact details for additional leads.
Price
Contact Rox360 for a custom quote.
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Recommended for the Following
Individual Self-Managing Property Owners – Yes, Rox360 can be utilized by small portfolio operators.
Property Managers and Co-hosts – Yes, Rox360 is designed to support busy property management companies and allow them to capture additional revenue from the properties they manage by offering guests beach gear and experiences without adding extra work or logistical hassles.
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Features
Products Offered
- VayK Design
- Guests design their vacations to suit their preferences by selecting available gear and experiences.
- Rox360 delivers the gear and facilitates the activities and experiences.
- Rox360 will ensure your company logo is on the gear your guests use to solidify your brand identity.
- Smart Booking Engine
- Minimize marketing costs when guests book directly with you.
- Offers year-round connection through messages with past guests to increase the number of rebookings.
- Captures the contact details of travelers’ companions for additional leads.
- Offers fresh marketing perspective through a guest vacation experience.
How It Works?
- Guests book your property.
- They receive a credit for VayK Design and a link to plan their ideal stay.
- Guests design their vacation by selecting beach equipment and experiences to enrich their stay.
- ROX360 will deliver the gear for guest activities and pick it up once the reservation is completed.
Insurance
- None
Integrations
Customer Support
- Text message
- VayK Design
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Pros
- Captures the contact details of all the travelers, not just the primary guests.
- Rox360 handles the delivery and return of items your guests rent.
- The Rox360 booking engine becomes another way to drive guests to become repeat guests.
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Cons
- Rox360 services are currently available only in select markets: Gulf Coast, North Carolina Coast, South Carolina Coast, and Texas.
Orana Stay
Overview
Orana Stay offers a fully branded digital guest guide app that will save you time and drive revenue growth.
Price
Contact Orana Stay for a price quotation.
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Recommended for the Following
Individual Self-Managing Property Owners – Yes, Orana Stay can be used by operators with as few as one property.
Property Managers and Co-hosts – Yes, Orana Stay can assist with onboarding property management companies entire portfolio and support businesses who are operating at scale.
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Features
Solutions Offered:
- Guest Guides – App-based digital guest guides
- Comms Hub – Guest communication
- Onboarding – The Orana Stay team can assist with
- Outsource – Orana Stay can facilitate keeping your digital guides updated.
Digital App – The following features can be included in your digital guest guide app.
- Built-in maps, directions, and weather
- Check-in instructions
- Local attractions and insights
- Introductory videos and images
- WiFi password and access codes
- Instructions for appliances
- The best local restaurants and cafes – Yelp integration makes it easy to populate your guide with local favorites.
- Promote local attractions
- Bookings can made directly through the app
- Direct messaging to reception
- Departure instructions
- Provide options for guests to leave reviews
- Direct re-booking options to allow guests to get the best price and you to save on OTA fees.
- Social media posts
Integrations:
Mobile App: Yes
Customer Support: Via phone, email, and contact form
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Pros
- Orana Stay allows you to create a branded and tailored guide with all the information your guests want and need to know.
- You can easily upsell additional services like room upgrades, spa treatments, and more.
- Offers real-time app translation into 107 languages.
- Cons
Airtasker
Overview
Airtasker is a gig economy platform that connects people seeking help with a task to people with the skills to do the job. Airtasker allows customers to rate taskers and taskers to rate customers in a manner that is almost identical to the Airbnb review system.
Price
- Creating an Airtasker account is free.
- Customers set a price they are willing to pay when they create a task.
- The price can be modified after the task is created if the scope of the task changes.
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Recommended for the Following
Individual Self-Managing Property Owners – Yes
Property Managers and Co-hosts – Yes, but ideally property managers and co-hosts have a fixed team they work with consistently. Airtasker could be an option for getting extra assistance for short-term projects.
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Features
Automated Cleaner Scheduling: No, creation of tasks must be done manually.
Cleaner and Maintenance Payments: Yes via Airtasker Pay using:
- Visa
- Mastercard
- AMEX
- Debit cards
Cleaner Marketplace: Yes.
Cleaning Checklists: No
Quality Verification Photos: No, photo verification of task quality is not built into the Airtasker app.
Issue Reporting: Can be done through direct messaging with Airtasker.
Inventory Management: N/A
Linen Management: This can be posted as a task.
Quality Control Inspections: No
Cleaning Team Screening: Each Tasker’s profile has verified ratings and reviews from the previous tasks completed.
Mobile App: Yes
Customer Support: Yes.
- Help center
Integrations
- Currently unaware of any PMS integrations for Airtasker.
Other Features:
- Just like Airbnb, Airtasker chargers a service fee. This fee is charged to the Tasker and can range from 10-20% of the task price.
- Airtasker has a dispute resolution process if issues arise during a task.
- Airtasker is available in:
- United States
- Australia
- The United Kingdom
- New Zealand
- Singapore
- Ireland.
- *You can only create tasks in the country you are located in.
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Pros
- A fast way to find help for a wide range of projects including: furniture assembly, cleaning, maintenance, painting, marketing tasks, photography, wallpapering, etc. The possibilities are almost endless.
- Airtasker holds the task payment in escrow until the task has been completed to the customer's satisfaction.
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Cons
- Airtasker is a relatively new platform and there might not be many "Taskers" (professionals who have joined the Airtasker platform) in your area.
- Just like guests take a risk staying at properties without many reviews, customers are taking a bit of a risk if they use a Tasker with a limited number of reviews.
- Invoices are not provided automatically. Taskers are independent contractors, so you’ll have to request an invoice from them directly for your records and tax purposes.
Triparound
Overview
Triparound is a B2B SaaS travel tech company addressing the day-to-day needs of hospitality professionals. They provide an all-in-one guest services platform that enables top-tier hotels and luxury vacation rental businesses to streamline their booking process for experiences and ancillary services and automate communication with suppliers and guests, with the ultimate goal of increasing guest engagement and spending. With an expansive international customer roster, Triparound is making experiential travel more accessible than ever!
Price
Contact Triparound for price quotations.
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Recommended For The Following
- Hotels or Resorts
- Vacation Rental Businesses
- Vacation Rental Management Companies
- Short Term Rental Companies
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Features
Vacation Rental Concierge Software
- Tailor-made Itineraries
- Automated communication
- Data reporting
Triparound Features Spotlight
- Inventory of guest services
- Booking execution and management
- Streamlined communication
- Sophisticated CRM
- Performance monitoring
- Marketing and upselling
Integrations:
- Opera Hospitality
- Track
- Protel
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Pros
- Triparound is integration-friendly with third-party systems.
- Very robust software that allows for the setup and management of any guest service type you can imagine
- Amazing marketing and upselling tool
- Streamlined communication
- Great for any hospitality business that provides a multitude of guest services and wants to streamline their operations